Checked 2026-10-30

Associate, Care Team Operations

Cityblock Health · MA MIC Touchdown (MA)

Medical admin

Employer listing

Job description

The Associate, Care Team Operations plays a key role in supporting members who we see clinically in social and care management needs. This position serves as support in administrative tasks and follow up for connecting members to their needs, by direction of the assigned Community Health Partners and Nurse Care Managers to the member.

Responsibilities

Coordinates home health, insurance, vendors, and other social assistance services for our members
Initiates and manages referrals based on member needs, ensuring effective communication throughout the process.
Connects with insurance, other providers, and other organizations to request and deliver appropriate medical services and records for members
Uses our analytical platforms to generate and communicate weekly reporting & planning to support clinical care
Uses member benefits platforms to determine eligibility as needed, organize Medicaid support and enrollment as needed
Communicates with members and external agencies regarding referrals made on their behalf.
Supports team meetings with note-taking and follow-ups on all commitments

Requirements

1+ year of experience in an administrative role, managing scheduling and coordination tasks (appointments, follow-ups, or care plans); and/or experience in maintaining accurate records and documentation.
We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is: $20.19 - $25.96 Hourly Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

Before you apply

What to know before applying

Check before applying

• Ask for the pay range before investing much interview time
• Confirm exactly how remote or hybrid the working pattern is
• Check which requirements are mandatory versus preferred
• Confirm certification, production targets, EHR/coding systems, and payer or specialty exposure

Missing or unclear

• Employment type is not stated in the source
• Workplace arrangement is not stated or is conflicting in the source
• Pay range is not clearly listed
• Healthcare systems, certification, or workflow requirements may need confirming

These checks are based on the listing, not an assessment of your eligibility. Confirm important details with the employer.