Checked 2026-10-30
Dispatcher - AGH - Full Time
Highmark Health · Pittsburgh PA, 15212, 320 E N Ave.
Employer listing
Job description
Communicates and assists in the coordination and delivery of patient transportation, environmental services, facilities and any other additional support needed by the hospital; maintains records of all incoming calls.
Dispatches support services personnel for appropriate department requests. Ensures resolution for the customer's request and, when necessary, notifies supervision of potential problems. (20%)
Performs accurate telephone procedures and proper interactions with all customers while delivering customer service at all times. (20%)
Monitors all systems in order to reach five minute response time; ensuring that tasks are given out in appropriate order so that patients and/or customers receive priority services. (20%)
Enters data, using various systems, to communicate information to necessary personnel. (20%)
Adheres to the policies, procedures, rules and regulations of the hospital as well as regulatory agencies. (10%)
Uses proper body mechanics. (10%)
Performs other duties as assigned or required.
Requirements
- Proficiency in the utilization of computer software.
- High degree of problem solving and decision making tools
- Strong organizational skills needed to maintain working relationships with both internal and external departments & customers at all levels
- Ability to maintain the highest measure of confidentiality
- Accurately performs accounting skills when dealing with money required
- Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Before you apply
What to know before applying
Check before applying
- • Ask for the pay range before investing much interview time
- • Confirm exactly how remote or hybrid the working pattern is
- • Check which requirements are mandatory versus preferred
- • Confirm certification, production targets, EHR/coding systems, and payer or specialty exposure
Missing or unclear
- • Employment type is not stated in the source
- • Workplace arrangement is not stated or is conflicting in the source
- • Pay range is not clearly listed
- • Healthcare systems, certification, or workflow requirements may need confirming
These checks are based on the listing, not an assessment of your eligibility. Confirm important details with the employer.