Enrollment/ Billing Associate Representative

In the Premium or Enrollment Associate Representative role, you will be responsible for providing world class customer service to our clients. You will interact regularly with internal and external customers and partners (brokers, third party vendors) as it relates to client invoicing, account reconciliation and collections or enrolling customers. This role requires analyzing client data to reconcile and resolve discrepancies or with data entry to enroll customers to specific benefits.

Manage assigned portfolio of client accounts

Enroll customers in to applicable systems

Perform tasks related to collections processes and procedures

Perform tasks related to review of client AR for preparation of necessary adjustments/disbursements to submit to processing team

Research/respond to billing or payment inquiries within established turnaround times. Escalate issues as needed.

Work with third party administrators, brokers and/or clients directly to reconcile accounts receivable

Extensive research related to member eligibility and rate variances

Prepare necessary adjustments to resolve member level discrepancies identified in reconciliation process

Build effective relationships with internal and external partners

Handle special billing or report requests

Analyze client data utilizing various reports and resources

Prepare and distribute Schedule A & C tax forms

Coordinate various activities to ensure compliance with tax regulations

Action Oriented

Customer Focus

Cross-Cultural Sensitivity

Client/Peer Relationships

Drive for Results

Learning on the Fly

Organizing

Perseverance

Priority Setting

Problem Solving

Time Management

Freshers OR 0 - 1 years of experience

Bachelor’s degree

Accounts Receivable experience a plus

High level of initiative

Ability to handle complex, difficult or escalated issues highly preferred

Excellent organizational aptitude and high attention to detail

Demonstrates responsiveness and a sense of urgency when dealing with internal and external clients highly preferred

Team player with effective verbal and written communication skills highly preferred

Strong analytical and problem-solving skills highly preferred

Ability to multitask and prioritize workload

Microsoft Office with intermediate Excel and Access knowledge (V-Look up proficiency, pivot tables and formulas) highly preferred

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.