Outreach Specialist

Responsibilities

• Provides telephonic/virtual outreach and engagement services for each eligible member.
• Leverages available data from Commons to learn more about potential members and inform them about the outreach processes.
• Reviews pre-populated demographic information and documents accurate information and emergency contacts within Commons.
• Collects verbal and written consent for eligible members.
• Initiates the intake process and handoffs to the care team.
• Communicates urgent needs and other pertinent information to care teams.
• Works daily within Commons to collect data, organize information, track tasks, monitor performance, and communicate with care team, members, and family members.
• Provides feedback to the product development team, and, over time, becomes part of a super-user group to assist in onboarding and supporting others
• 1 year in similar role
• We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is: $20.19 - $25.96 Hourly Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.