Manager, Billing and Follow-up

Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service – providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As the Manager of Billing and Follow-up, you'll be a key leader in a newly formed department to bill and collect from insurance companies. You will lead a team to ensure a high functioning revenue cycle to achieve our financial goals. What are we looking for? We are looking for this candidate to possess experience in the healthcare sector, specifically within a billing or payer follow-up role at a provider. They should have a solid understanding of the claim submission, follow-up, and denial management processes, coupled with experience building processes and a high performing team to execute on them. What will you do?

Develop operational processes that align with revenue cycle management best practices aiming to maximize reimbursement

Hire and lead a team that will own various claim edit, general follow-up, and denial management tasks with various payers'

Partner with the product department to identify areas of improvement within our technology workflow processes'

Monitor team productivity and create guidelines to review and audit staff quality

Identify trends in payer behavior and surface them for leadership review

Coordinate with various departments to resolve open accounts, including: clinical to appeal medical necessity denials, accounting for cash posting and reconciliation.

What will you NOT do?

You will NOT worry about funding. We have startup DNA, but we're fully backed and funded by our parent company, Teladoc Health.

You will NOT be confined to your "job". We believe in nurturing employees’ interests and passions – even if some of them lie outside of your core responsibilities.

You will NOT be bogged down by office politics, egos, or bad attitudes. Only positive, pleasure-to-work-with people are allowed here!

You will NOT get burned out. We work hard, but we also believe in maintaining sustainable work/life balance. Seriously.

You will NOT have to wonder why you’re doing the work you’re doing. Our day-to-day operations translate into people getting the help they need.

Can I work remotely? Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.