Checked 2026-07-14
Manager, Billing and Follow-up
BetterHelp · US - Remote
Candidate fit notes
What to know before applying
The role is tied to revenue cycle, billing, claims, or payer workflows rather than general administration.
Best fit if
- • remote full-time candidates looking for revenue cycle work
- • senior or leadership-level candidates
- • Candidates with healthcare admin, coding, billing, or revenue-cycle experience
Check before applying
- • Confirm exactly how remote or hybrid the working pattern is
- • Check which requirements are mandatory versus preferred
- • Confirm certification, production targets, EHR/coding systems, and payer or specialty exposure
Missing or unclear
- • Pay range is not clearly listed
These notes are generated from the public job description and listing metadata. Confirm anything important with the employer before applying.
Role summary
What the listing says
Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone.
Founded in 2013, we are now the world’s largest online therapy service – providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever.
And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As the Manager of Billing and Follow-up, you'll be a key leader in a newly formed department to bill and collect from insurance companies.
You will lead a team to ensure a high functioning revenue cycle to achieve our financial goals. What are we looking for?
We are looking for this candidate to possess experience in the healthcare sector, specifically within a billing or payer follow-up role at a provider. They should have a solid understanding of the claim submission, follow-up, and denial management processes, coupled with experience building processes and a high performing team to execute on them.
What will you do? - Develop operational processes that align with revenue cycle management best practices aiming to maximize reimbursement - Hire and lead a team that will own various claim edit, general follow-up, and denial management tasks with various payers' - Partner with the product department to identify areas of improvement within our technology workflow processes' - Monitor team productivity and create guidelines to review and audit staff quality - Identify trends in payer behavior and surface them for leadership review - Coordinate with various departments to resolve open accounts, including: clinical to appeal medical necessity denials, accounting for cash posting and reconciliation.
What will you NOT do? - You will NOT worry about funding.
We have startup DNA, but we're fully backed and funded by our parent company, Teladoc Health. - You will NOT be confined to your "job".
Requirements and signals
- 5-7 years of experience in the healthcare space, preferably in an existing role doing end-to-end billing and follow-up functions with insurance companies on behalf of providers
- 3+ years of people management experience
- Significant understanding of the claim submission process and common pain points that delay reimbursement from payers
- Exposure to clinicians that provide mental health and/or telehealth services
- Comfortable with ambiguity and seeks opportunities to shape operational strategy and initiatives
- Thoughtful and operationally excellent to set up processes and frameworks to achieve individual and team success
- Desires an environment that fosters growth through open feedback and high autonomy
- Believes in our company's mission to provide professional, affordable, and personalized therapy in a convenient online format